Supporting those who are living with a life threatening  illness can be a rewarding volunteer experience.

There are many ways you can help.

Client Volunteer Opportunities

hospice volunteers

In a Client Support Volunteer role, volunteers support clients with advanced illness, and their family members and friends. Volunteers provide emotional, social and practical support. In this role, you may:

  • Volunteer to visit with someone once a week in their home
  • Volunteer to drive someone to medical appointments
  • Volunteer to support individuals in long term care or hospital settings
  • Volunteer to support individuals in a residential hospice, either Innisfree House (south Kitchener) or Lisaard House (Cambridge)
  • Volunteer in a day away program for clients
  • Volunteer to work with support groups
  • Volunteer to provide Therapeutic Touch or Reiki to individuals

To become a Client Support Volunteer, candidates must:

  • Submit an application form (you can download a copy at the bottom of this page)
  • Complete 33 hour training (provided free of charge)
  • Complete interview with Coordinator of Volunteers
  • Provide a clear police vulnerable sector records check
  • Provide references
  • Complete a one-step TB test
  • Volunteer drivers will provide proof of a valid driver’s license, car insurance and a driver’s abstract
  • Therapeutic Touch and Reiki Volunteers must provide proof of TT/Reiki training

33 Hour Training Course

The following are a list of topics that are covered in the 33 hour training, based on the HPCO standardized provincial volunteer training curriculum:

  • Orientation to Hospice Palliative Care and Hospice of Waterloo Region
  • The Client Support Volunteer role and Boundaries
  • Emotional/psychological aspects of death and dying
  • Communication
  • The Family & Care for the Caregiver
  • Spirituality, diversity and end-of-life rituals
  • Pain & symptom management, comfort measures and nearing death awareness
  • Cancer and Illness specific information
  • Practice session in turns, transfers and feeding
  • Adult grief and children’s grief
  • Ethics
  • Mentor Panel discussion of experienced volunteers
  • Self-care



The Hospice of Waterloo Region 33 hour volunteer training course running the winter of 2017 is now full. We are currently accepting applications for the next training course which is likely to begin in the fall of 2017.

Other Volunteer Opportunities

There are also opportunities to volunteer that do not provide direct client support.

As a non-client volunteer, you may:

  • Volunteer to lead a gentle, beginner-level yoga class
  • Volunteer to provide office assistance
  • Volunteer to garden
  • Volunteer to be a member of a committee
  • Volunteer to help with special events

Non-client volunteers are not required to complete the 33 hour training, however they must attend an orientation and any other training modules that are relevant to their volunteer position. A police check and references are required.


Contact Us

If any of the above volunteer positions sound like a good fit for you, please contact our Coordinator of Volunteers via email at [email protected] or phone 519-743-4114 ext. 113.

The friend who can be silent with us in a moment of despair or confusion, who can stay with us in an hour of grief and bereavement, who can tolerate not knowing, not curing, not healing and face with us the reality of powerlessness, that is a friend who cares.  (Out of Solitude – Henri Nouwen)


Volunteer Forms

Volunteer Application Form

CV Role Description

Things to Consider Handout

For more information on how you can be involved call us at (519) 743-4114.