A hospice residence is a place of comfort and care for those who are at the end of their life. It is a place where families can be family and where everyone is meant to feel at home.

Hospice Waterloo Region is proud to offer hospice residence services in our new Cook Family Residence. The hospice residence is a part of the new Gies Family Centre, where we also offer programs for those in the community who require support.

Our 10-bed hospice residence provides palliative care for those at end of life and support for their families. The residence interdisciplinary team consists of specially trained palliative nurses, personal support workers, social workers, spiritual care providers, kitchen and housekeeping aides along with many different volunteer supports.

The space has been designed for the comfort of the resident and their family and, in addition to private individual rooms with opportunity for family to stay over, it includes individual private outdoor courtyards, many quiet places for reflection, special family gathering places and common outdoor space for contemplation.

Our philosophy of care is grounded in the words of Dame Cicely Saunders: “You matter because you are you – and you matter right to the end of your life”. We recognize that when cure is not possible, providing care and comfort focused on quality of life is the priority.

Accessing Our Residence Services

Admission to our hospice residence is made through your health care provider. Individuals who come to our residence, have:

  • a diagnosis of a life-threatening illness
  • a prognosis of less than 3 months
  • a care approach plan that is palliative not curative
  • an address that demonstrates they reside in or have relatives living in the Waterloo-Wellington region
  • a valid OHIP card
  • an understanding that no extensive diagnostics or treatments are offered other than those required for pain and symptom management and comfort measures
  • a Residential Referral Form completed by a family physician, LHIN case manager, home care nurse, discharge planner in hospital, or palliative care specialist

Admission is prioritized by need. For more information, you can call our residence at 226-666-3547 for further information.

IMPORTANT UPDATE – Visiting Policy

Updated May 9, 2022

As a health care facility, Hospice Waterloo Region continues to monitor and adjust our visiting policy to provide families with as much access as possible while still maintaining the safety and security of our residents and staff members. As of April 13, 2022, the following applies to our visiting policy.

  1. All visitors must wear masks, regardless of vaccination status, in all common areas of the residence and in resident rooms when staff are present. Visitors will no longer need to be rapid tested on entry.
  2. Proof of vaccination is required upon entry to the building. Unvaccinated visitors may visit at end of life.
  3. Resident essential visitor lists are 4 people. Essential visitors will continue to have 24 hour access to the residence with in and out privileges.
  4. General visitor lists are capped at 8 and may only visit between the hours of 10AM and 7PM with a one hour break from 2PM-3PM to allow for care.
  5. Once a general visitor leaves, they will not be permitted to re-enter the hospice that day
  6. Up to 4 individuals may visit at the bedside per day, a mix of essential and general visitors. When nursing staff determine an individual is at end of life, up to an additional 4 people in the building.
  7. Visiting lists will continue to rotate by week (submissions being made by Monday). Family are responsible for submitting the list.

Visitors be able to make use of the following spaces in hospice. All other rooms are closed for the time being:

  1. Family, servery, quiet, and tranquil rooms are now open with capacity limits posted. After use, please wipe down surfaces with the provided disinfectant wipes. Please refrain from eating or drinking in these rooms.
  2. The children’s room remains closed.

Masks remain mandatory regardless of vaccination status. You will be asked to apply masks in resident rooms when staff are present if you are not already wearing one.

If you have any questions, please contact the Director of Care, Laura Latyn at llatyn@hospicewaterloo.ca (519-743-4114 x 200) or Judy Nairn, Executive Director, at judy@hospicewaterloo.ca

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