A hospice residence is a place of comfort and care for those who are at the end of their life. It is a place where families can be family and where everyone is meant to feel at home.

Hospice Waterloo Region is proud to offer hospice residence services in our new Cook Family Residence. The hospice residence is a part of the new Gies Family Centre, where we also offer programs for those in the community who require support.

Our 10-bed hospice residence provides palliative care for those at end of life and support for their families. The residence interdisciplinary team consists of specially trained palliative nurses, personal support workers, social workers, spiritual care providers, kitchen and housekeeping aides along with many different volunteer supports.

The space has been designed for the comfort of the resident and their family and, in addition to private individual rooms with opportunity for family to stay over, it includes individual private outdoor courtyards, many quiet places for reflection, special family gathering places and common outdoor space for contemplation.

Our philosophy of care is grounded in the words of Dame Cicely Saunders: “You matter because you are you – and you matter right to the end of your life”. We recognize that when cure is not possible, providing care and comfort focused on quality of life is the priority.

Accessing Our Residence Services

Admission to our hospice residence is made through your health care provider. Individuals who come to our residence, have:

  • a diagnosis of a life-threatening illness
  • a prognosis of less than 3 months
  • a care approach plan that is palliative not curative
  • an address that demonstrates they reside in or have relatives living in the Waterloo-Wellington region
  • a valid OHIP card
  • an understanding that no extensive diagnostics or treatments are offered other than those required for pain and symptom management and comfort measures
  • a Residential Referral Form completed by a family physician, LHIN case manager, home care nurse, discharge planner in hospital, or palliative care specialist

Admission is prioritized by need. For more information, you can call our residence at 226-666-3547 for further information.

Visiting Someone in Our Residence

Updated July 8, 2021

Entry to Phase 2 of the reopening Ontario Plan will occur on Monday, July 12, 2021 for the Region of Waterloo.  Based on the announcement, Hospice Waterloo Region is making the following changes to our visiting policy.   These changes are intended to recognize that visitors are an important component of the hospice experience while still managing the potential for any exposure to COVID for residents, families, and staff.   

Masks remain mandatory regardless of vaccination status. All visitors will continue to be screened prior to entry regardless of vaccination status.

  1. Resident essential visitor lists will remain at 4 people. Essential visitors will continue to have 24 hour access to the residence.
  2. Resident non-essential visitor lists will expand to 12 people
  3. There is no change to the re-entry policy for non-essential visitors; once a non-essential visitor leaves, they will not be permitted to re-enter the hospice that day
  4. Up to 4 individuals may visit at the bedside, a mix of essential and non-essential visitors.
  5. Pergola visits remain capped at 4 visitors
  6. Residents may have two groups of 4 individuals visit indoor or outdoor during the day using booked appointments between 10 am to 2 PM and another group from 3 PM to 7 PM. These visits may be two-hour or four-hour blocks.
  7. The substitute decision makers or family members are responsible for coordinating appointments for residents and will be responsible for providing staff/volunteers with the list for the day. We will provide you with a weekly booking sheet.
  8. Visiting lists will continue to rotate by week (submissions being made by Monday)

Visitors will now be able to make use of the following spaces in hospice for gathering:

  1. Tranquil Room (max 4 people)
  2. Quiet Room (max 3 people)
  3. Family Reception Room (max 5 people sitting, 2 standing; total 7 people)
  4. Family washroom is now open, after use please wipe down surfaces with the provided disinfectant wipes.

Once a resident clears covid precautions, visitors will also be able to use the servery to make a cup of coffee or tea, toast, or grab a bowl of soup or baked good and take them out to our patio or into a resident room.   Inside dining in the Family Gathering room is still restricted.

If you have any questions, please contact Adrienne Barker, Director of Care, at 519-743-4114 x 200 or abarker@hospicewaterloo.ca or Judy Nairn, Executive Director, at judy@hospicewaterloo.ca     

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